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FAQs
Do I have to pay import taxes?
If your order location is in the European Union we pay all the tax fees in advance! ☺️
How long does it take to ship to Europe?
Our shipping times to Europe are around 7-14 business days. Good things come to those who wait. You can check out our exact shipping times here.❤️
Why did my payment fail?
If the payment fails when using PayPal in the United Arab Emirates, you can complete the payment through our credit card payment channel.
HOW DO I TRACK MY ORDER?
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email.
If you haven't received an email yet, not to worry! Your order will usually take around 1-2 work days to be dispatched.
Question about the delivery?
No problem! Just contact us through email or our socials below
I JUST RECEIVED A WRONG ITEM!
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!